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In general, to avoid losing money, it's best to avoid doing business with this company. There are many licensed and reputable firms out there that deserve your attention much more.
I asked what was the matter, why there was no way to simply invest money, as they promised. The support team responded slowly and evasively, and did not answer a direct question. Instead, they offered me to focus on trading, which, contrary to their words, was unprofitable. Now, faced with delays in withdrawing funds, I am afraid that I have become a victim of fraud. They promised that they would withdraw all the money within 48 hours or less. But I've been waiting for over a week.